ISBN 0 310 25084 6 - Zondervan, 2003
There are three sections to Ortberg's book about building Christian community: Part 1 - "Normal: There's no such thing, dear"; Part 2 - How to get close without getting hurt and; Part 3 - The secret of strong relationships.
Ortberg examines the issues of conflict and forgiveness using anecdotes, quotes from theologians and scripture. Conflict is "normal", how we usually handle it is the real problem. He explains how forgiveness, forgetting and reconciliation are separate exercises.